Finally heard back from DJI today and will share the whole conversation here.
Monday at 22:17
Good evening, I have installed the newest software for my phantom 3 professional software is v1.2.6 and now when I attempt to fly the phantom, I am getting the warning "Gimbal Motor Overload"
I do not know how to correct this issue and the foam and the mount to stabilize the camera for transportation are not attached either. Any ideas?
Also I am running the newest DJI Pilot app for the IOS and the version is iOS Version v1.1.2.
A quick google search and it becomes apparent that many other phantom 3 owners are experiencing the exact same thing.
Any help is greatly appreciated. Keith
I figured I should add more to this ticket explaining exactly what I experienced and the updates I did.
I have had the phantom 3 professional now for 2 weeks and never experienced any issues, no crashes and its just been a blast.
Today I drove out to a remote location fired it up and went to take off from the grass. That was when the DJI pilot App gave me my very first notice to update the phantom 3 before flying it again. I X'd the error out and proceeded to take off.
Within 2 minutes of the flight the warning had popped up "Gimbal Motor Overload" I landed immediately and drove home and began the update process.
I thought maybe the grass take off is what gave me the gimble error and did all tests after that from asphalt and same thing.
Nothing I have tried has solved this issue but I now have new software installed and the issue is still there.
A quick google search and it will show you many customers are experiencing this exact same issue.
Hopefully this issue can be fixed sooner then later as I am not sure if this makes using my phantom 3 professional safe to use.
A few people have recommended calibrating the IMU but this is not a step I have taken and no one reporting this issue has found a fix for it yet either.
DJI response
A.L. Today at 17:55
Dear Keith,
Thank you for contacting DJI Technology, North America.
We apologize for the experience you have had with your product. We at DJI Technology of North America would like to assist with this process.
Keith, although the forums are reporting this error message, most Phantom 3 Professional users have de-installed the DJI Pilot App., re-installed the Pilot App, and still get the error message.
If you have performed all your calibrations (Compass, Gimbal, and IMU) and still get the error message, at this time we also have Phantom 3 users who are reporting they have performed the calibrations, re-installed the DJI Pilot App., still get the error message for a few minutes of flight and then the message comes and goes, however, their Phantom 3 is performing without any additional incidents.
Keith, please try the solutions above and reply back with your results.
Thank you for your patience and continued support in DJI Technology. I look forward to your reply.
DJI - "The Future of Possible"
Here is my response back to them.
This issue is not resolved. I have done everything you have listed to attempt to fix this issue. My video is no longer crystal clear like it was before getting the new pilot app.
Keep in mind this phantom 3 is only 5 flights old, I have only uploaded 1 video to my youtube account and that is it.
I have not had any hard landings no crashes and I have babied this machine since the day it arrived.
I am not new to rc either. I am a sponsored pilot for both RC Aerodyne as well as OMG RC USA and I fly 3D helicopters and have been doing this now for almost 6 years.
I know how to build rc helicopters, program fbl units, soldering and all of the calibration to make my 3d helicopters fly silky smooth.
Upon close inspection of my Phantom 3 I also notice hair line cracks in the plastic of my gimbal and will attach several pictures showing the overall perfect condition of my phantom 3 professional.
This was purchased in Canada on June 19th from Rotorquest.
The error for the gimbal has greatly effected the quality of my streaming video to my Ipad
air 2 as well as the videos I have shot have a lot of jello in them. No where near the quality of video I was getting before this Pilot App auto updated its self.
Definitely not a happy customer at the moment to say the least.
Keith