I apologize i did not come back and answer all the questions but i was recommended to wait until i got a resolution from DJI before i complain about them.. Well 3 weeks later i got all the information you guys need from me. i will attach all the paperwork they asked me to submit and now more than ever i feel DJI is a very disrespectful and not helpful company at all. I do think they make a great product, but the support its just not there. I have been a very loyal customer, i owned a P1, P2 Vision plus and P3 Pro and i have over 300 flights under my belt. On my first flight with the phantom 4 the aircraft stopped responding and i lost it. I was told by DJI to fill out a form they sent me and to upload the flight log which i did. It took them 3 weeks to get back to me and they told me that they don't see what i see. I went back to the flight logs and the log is empty and when i try to sync the cloud it gives me an error. I asked them to please send me what they received and they said they cannot do that. I asked why, i sent it to them and they said no. I asked him if they can give me credit for the remote since is over 500 dollars and they said no, to use it as a spare remote. They offered me 15% off on a new unit, that was like a slap in the face.. i have been a super loyal customer and this is their way to help.. they blamed everything but a malfunction of the aircraft. Please read the emails pdf from the bottom up. IF SOMEONE NEEDS A NEW REMOTE PLEASE BUY MINES.. I WILL THROW IN THE CASE WHERE THE PHANTOM CAME IN. flight log.. Phantom 3 Log Viewer - PhantomHelp.com Attached is the part of the emails, flight log sync failure, purchase receipt and questionare they had me fill. If you read the emails you can see they received the logs and reviewed it, but now they don't show up on my device. Im asking them to please send them to me so i can review it and they said no.