No company's perfect. The drone market has taken off (pun kind of intended) faster than anyone could've imagined, possibly including DJI. Looking at the competition, there's nothing that can compare with DJI in terms of features versus price.
With the quantities sold - 60,000 Phantoms rumoured to have been sold in the UK in December alone - there are obviously going to be a percentage of people with problems. Chinese companies have something of a reputation for being lacking in quality control and aftersales service but DJI are nowhere near the worst. Sure, they could have offices and service centres in every country but then we'd see their products double in price to cover the costs.
With the quantities sold - 60,000 Phantoms rumoured to have been sold in the UK in December alone - there are obviously going to be a percentage of people with problems. Chinese companies have something of a reputation for being lacking in quality control and aftersales service but DJI are nowhere near the worst. Sure, they could have offices and service centres in every country but then we'd see their products double in price to cover the costs.