DKDarkness said:
No wonder it takes "forever" for Keri to ship gimbals, if he has to double check every order to see if people have changed their minds and cancelled, changed their minds and want another color or changed their minds and want different shipping. On top of every customer questioning if the gimbal has been shipped and when to expect it to be shipped, and if he is going out of business or on holiday in the Caribbean...
All the best to Keri and his endless efforts to make every customer happy.
I actually got a nice note from Keri regarding a note I sent him a few weeks ago...
> Subject: Gimbal production...
>
> Message: I have an order in for one of your gimbals and have heard nothing
> from you as of yet. My order is only two weeks old and I'm not complaining
> about the wait. My concern is the total lack of communications we're now
> seeing from RotorPixel. Just a small note regarding the status of your
> gimbal manufacturing would suffice. "We're having a few problems" We're
> shipping 200 a week" "We're waiting for components" would go a long way
> towards allaying anxieties in those who have already paid for your product.
>
> I'm one of the moderators on PhantomPilots.com and I see people getting
> "impatient" with your company, yet again...
>
> Please take the time to occasionally submit a status...
>
> Thanks
> (Sent via Rotorpixel)
We're painfully aware of the communication problems, and once this
backorder is gone, we're hoping that things should be much more
smooth.
Your order is ready to ship now, so expect a shipping notification tonight.
Thanks,
Keri
--
Keri Wilk | Rotorpixel |
www.rotorpixel.com