Had a p3s but upgraded to p3a. I can move gimbal, but no camera view

[sswillie]

Please help, seen many with the same issue, but no answer. Thanks

 

[msinger]

Is this brand new? Did it ever work? Did you try to upgrade the firmware? What kind of mobile device are you using? Is there anything else we should know?

 

[sswillie]

I had the P3 standard. I upgraded to an advanced. Just got it today, I always flew with my android 8 inch tab with the standard. I hooked up advance with tab, could move gimbal but no picture. So I decided to use my phone, a galaxy 5 note. It hooked up. It said to upgrade firmware, I did with the latest at the top of page. Everything upgraded great, so I thought I would try the tablet. Same thing. Reloaded dji go app, still no help. Thanks for any help

 

[msinger]

The DJI GO app does not upgrade the firmware on the Phantom. It sounds like you missed that step. Try installing the firmware again by following these instructions.

 

[sswillie]

Ok, I'll try it. Just don't understand, why my phone worked but tablet didnt

 

[msinger]

So, you're able to fly with your phone, but your tablet does not work? Are you running the same version of DJI go on both?

 

[Tenly]

Ok, I'll try it. Just don't understand, why my phone worked but tablet didnt

On the front page of DJI Go - you select your equipment. Can we assume that you remembered to change the selection from the Standard to the Advanced on your tablet?

 

[sswillie]

I did, the back lights are quickly flashing yellow, I tried to do the connect, doesn't work. I had my phone working, but it doesn't now

 

[sswillie]

I try to connect the remote, it says to confirm the frequency setting, how?

 

[Tenly]

I dunno. I'd recommend you go back to the very beginning and do things in the QuickStart guide, 1 at a time, in order. Make sure you've updated the firmware on your aircraft, your remote and that you are running the latest DJI Go.

 

[sswillie]

I appreciate all of the help. When I first started using it it wouldn't connect with my tablet which I've used to use on my standard. So I hooked up my phone to the data cable and then I could get my camera view so I thought to update my app with the computer. Everything went great I could see a camera view and I even put into the warranty on my phone. But as soon as I hooked up my tablet it seems everything went haywire now I can't connect at all my rear lights flash yellow quickly. So I put in a request for help from DJI support

 

[Tenly]

I appreciate all of the help. When I first started using it it wouldn't connect with my tablet which I've used to use on my standard. So I hooked up my phone to the data cable and then I could get my camera view so I thought to update my app with the computer. Everything went great I could see a camera view and I even put into the warranty on my phone. But as soon as I hooked up my tablet it seems everything went haywire now I can't connect at all my rear lights flash yellow quickly. So I put in a request for help from DJI support

Sorry we couldn't be of more help. Please do let us know what the problem was...

 

[sswillie]

I just wanna say thanks. It's working now. I was told to try a different cable and it suddenly worked. I did that last night but didn't work. But does now so I'm happy.