shield k1 audio problem

[teccer]

I use the Nvidia shield K1 tab also the headplay goggles, when I'm using my headplay I get all audio warnings and info (home point recorded/low battery warning etc) through the head set but when I'm just using the shield K1 tab I get no sound at all, why is this as it used to before, what do I do to get it to give me audio info when just using the tablet?

 

[msinger]

Perhaps the sound on your tablet is turned off or is too low to hear.

 

[teccer]

forgot to say

Perhaps the sound on your tablet is turned off or is too low to hear.

forgot to say that if I plug ear phones into the tab I can hear it ok, through the earphones

 

[robinb]

does it have separate volume for speakers/headphones ?

 

[teccer]

does it have separate volume for speakers/headphones ?

don't think so Robin, on the top of the tab there's a rocker switch and when I push it up I can see a blue line going up to full sound, also I plugged my s4 mobile in and the sound comes out on that ok so it's something I've done to the shield that's causing the problem and I don't know what

 

[teccer]

I do use a stylus and that's normally plugged into the ear socket when I'm not using it , I wonder if something has got stuck inside the socket?

 

[robinb]

is the audio routed to the HDMI port ?

 

[robinb]

I do use a stylus and that's normally plugged into the ear socket when I'm not using it , I wonder if something has got stuck inside the socket?

have to get a magnifying lens to have a look.

 

[MasterBlaster]

Tec - when u hit the volume button and u see the line move, under the line hit the drop down arrow. This will then show 3 volume controls. Then u can turn all 3 up. I have the K1 as well and had the same issue.


Sent from my iPad using PhantomPilots mobile app

 

[teccer]

Tec - when u hit the volume button and u see the line move, under the line hit the drop down arrow. This will then show 3 volume controls. Then u can turn all 3 up. I have the K1 as well and had the same issue.


Sent from my iPad using PhantomPilots mobile app

checked that and all 3 were up full, looks like I'll have to always use my headplay until I get this sorted out, strange that when I plug my S4 phone into the controller it works as the tablet used to do so it is something to do with the tablet, last time I flew it worked perfectly and I'm sure I haven't messed with the tab since.
the messages come up on the screen as they should do but no audio info.

Robin.had a look and the socket is clear so not that.

I've just taken a video with the tablet and there's no sound on the replay except by using ear phones, I've only had it 2 months so I recon it'll have to go back to Amazon

 

[teccer]

I've been in touch with nvidia help line and now waiting for a RMA as there was something wrong with it, asked to do restore and lots of other things but to no avail so back it goes, only 6 weeks old
thanks for all your advice

 

[MasterBlaster]

I've been in touch with nvidia help line and now waiting for a RMA as there was something wrong with it, asked to do restore and lots of other things but to no avail so back it goes, only 6 weeks old
thanks for all your advice

At least your going to get the problem resolved.
I have the K1 as my dedicated Phantom device and I Iove it.
Hope you have a quick turnaround time.
MB

Sent from my SHIELD Tablet K1 using PhantomPilots mobile app

 

[teccer]

At least your going to get the problem resolved.
I have the K1 as my dedicated Phantom device and I Iove it.
Hope you have a quick turnaround time.
MB

Sent from my SHIELD Tablet K1 using PhantomPilots mobile app

I also use it as my dedicated Phantom device and have removed or disabled all apps, stopped all app auto updates etc I could, other than the speakers packing up I think it's a fantastic bit of kit,
I hope all goes well with the turnaround

 

[teccer]

update with my RMA from Nvidia,
after using internet chatline with them and doing all the test they asked, they decided that my shield K1 had a fault after 6 weeks from new and agreed to a RMA, so I sent it back and YES !! they sent me a brand new shield K1 in replacement, so all I can say is thank you Nvidia for your excellent 100% service

 

[robinb]

cool.

no stopping you now.

 

[teccer]

except the dam weather