pyrophantom said:
For those who have bailed out of their RP orders waiting on a fancy new gimbal from DJI, what do you then do when there is a problem with it and you have to rely on the wonderful DJI after sales service ?? :lol:
At least RP has some customer service and problems get sorted ! - wait for DJI to sort it and your phantom will be covered in cobwebs and dust from non use ! (promptly puts tin hat on)
Good point Pyro.
As one of the first P2V owners I had to deal with several issues including invalid battery.
My bird dropped out of the sky once for no reason, fortunately little damage.
I wrote about 17 emails to DJI . 16 emails were unanswered. Just got 1 email back 2 sentences long to let me know that I should keep my pins and battery contacts clean. The dealer told me I have to accept that things can go wrong when playing with RC toys and accept it. At that point I considered the sell my PV because of the lack of service but eventually I didn't.
There is nothing more frustrating when you have a problem and the manufacturer or dealer is not responding.
Believe me, you don't want to deal with DJI's customer service.
This can't be said from Rotorpixel.
Every question I had was answered immediately or within a reasonable time.
The issue I had is straighten out.
I am pretty sure RP will continue with this excellent customer service.