1. As some have pointed out, I am Keri Wilk. I am primarily a professional underwater photographer, mechanical engineer, and owner of
http://www.reefnet.ca (manufacturer of precision underwater photography optics, lighting equipment, marine life identification guides, pressure/temperature sensors, etc.). I've recently (1.5 years ago) taken a keen interests in aerial photography, and being an engineer, was happy to design and manufacture my own gimbal (servo-driven, not brushless direct-drive). Then, the brushless gimbal craze began, and I started Rotorpixel, and have been designing and manufacturing gimbals for hundreds of people since then.
2. I am in Dominica documenting the resident sperm whale population (and any other cetaceans that we find), under a government research permit which was issued almost a year ago, in my name, as part of my business. I'm not on a vacation. I am leading a research trip. My presence back home will not affect gimbal production. We've got a team of people training and assembling units right now, a process that I ultimately will not have a part in. I built the original prototypes, but my time is better spent continuing the 3-Axis upgrade kit, a universal camera mount, etc.
3. I realize that emails from many of you have gone unanswered, and am incredibly sorry for that. As soon as pre-orders went live, we have been fighting an avalanche of emails, and we're doing our best to slog through them all.
4. We know people want to see footage, and we do have quite a bit of it from our testing. However, as explained, we would prefer to release a well-edited, beautiful video, which not only represents the quality of video stabilization, but also represents the quality/standard of Rotorpixel as a whole.
5. If anyone wants a refund, just say the word, but understand that you will be forfeiting your place in the order queue. We can process refunds at any time, even outside of your "fraud protection" policies on your credit cards (or similar). Once you receive your order, however, our normal refund policy applies (see site for details).
6. The "list" concept has been abandoned due to popular demand. Please, lets put that topic to rest. Public pre-order numbers started with the last 3 digits of 3XX, but we also have a dealer order system (not public), and made several private transactions prior to the public pre-order.
Please let me know if there are any other questions/concerns, and I'll happily address them. But please, everyone, understand that we are a real company, with a very real product, and are going to ship orders out as soon as possible.
Thanks,
Keri