I think that's called triage.I emailed support Monday about my Flight Record anomaly and have heard nothing but crickets.
Very very bad customer support.I'm very upset with this company.I'm thinking very seriously to sell everything and to go with 3DR.How is your experience been with DJI tech support? Have you had to ship a P3 back for any reason? Has it improved recently? Debating which manufacturer to get. In the past DJI has not been known for their service.
Has it changed?
+1If I had issues with a phantom right now I would part it out on eBay and just buy a new one. You will probably come out ahead with prices on parts right now.
Zactly!!!I have another way to look at it. You should budget for two Phantom 3s so that while one is at DJI, you can still fly.
It is simply numbers-- they don't have enough people to handle world wide warranty claims. If they had 50 techs working on warranty repairs, it probably would not be enough. I know that doesn't get these aircraft repaired-- -- told someone else in an earlier post that they should be letting the authorized DJI dealers do the warranty work and replacement. It couldn't hurt - and they may not lose as many customers. Maybe someone at DJI will figure that out.
Yes, the liability risk always there, but DJI should be strong enough to train and possibly provide insurance sources for the dealers to cover those risks. If a new drone sold by a dealer causes property damage or injury, then the lawyers are going to name everyone connected in the suit including the manufacturer. How does a car dealer do factory warranty work and not be involved? Our new autos are not sent back to the factory for warranty work.You know Bob I see this request a lot about letting local dealers handle repairs and it got me to thinking. Could it be that given 1. product liability and 2. product complexity DJI do not trust a cash strapped small business to repair their product? Maybe if it's software related they want to be sure and see every failure first hand for root cause analysis?
True, there is no guarantee that DJI will do quality work either as can be seen on these forums and others. But looking at it from a liability standpoint alone I'm not surprised they do all repairs in house. I don't think any "drone" mfr. will ever provide the kind of service that some have come to expect.
Don't think we will ever see "DJI-Care"!
Yes, the liability risk always there, but DJI should be strong enough to train and possibly provide insurance sources for the dealers to cover those risks. If a new drone sold by a dealer causes property damage or injury, then the lawyers are going to name everyone connected in the suit including the manufacturer. How does a car dealer do factory warranty work and not be involved? Our new autos are not sent back to the factory for warranty work.
It was just a thought-- hoping someone from DJI is monitoring this forum and I am sure they are. Chinese business practices are probably not parallel with those in the US so I am basing my assumptions on what we do in the States.