Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

My Drone Nerds Repair Odyssey So Far

Discussion in 'Pro/Adv Discussion' started by Photojeg, Apr 13, 2016.

Tags:
  1. Photojeg

    Joined:
    Feb 20, 2014
    Messages:
    25
    Likes Received:
    15
    On February 25th Drone Nerds acknowledged receiving my Phantom 3 Pro for repair. In the email they stated "Our technicians will begin work on your unit roughly 10-14 business days from now. At that time we will contact you with a quote for the repairs."

    After emails (never replied to) and phone calls well after 14 business days I received a quote on April 5th, 29 business later. After immediately paying them, it was shipped the same day. They said the following: "We have successfully test flown it and the Drone is in 100% working order."

    After receiving my P3 Pro I took it outside to test fly. The Phantom said everything was fine when connected. The firmware was up to date and it said "Ready to Fly" in GPS mode. The gimbal responded when I tilted it. The camera was fine and I was excited to take off. When I did the CSC, NOTHING! Not even a peep from the motors - totally dead. I wondered how they "Test Flew" it

    Well, I immediately emailed them explaining the problem in detail. They acknowledged the email, but I haven't heard any more so far. I called them this morning, and they said someone would call me. So far no one has called.

    I will update this situation when I get more to add.
     
  2. Phantom fool

    Joined:
    Feb 29, 2016
    Messages:
    131
    Likes Received:
    40
    Wow! And you paid to get screwed.

    Sent from my SM-G920V using Tapatalk
     
  3. BDOG

    Joined:
    Mar 22, 2016
    Messages:
    314
    Likes Received:
    108
    Location:
    San Jose Ca and Lake Tahoe NV
    I would be fuming mad if I went through that!
    Thanks for posting this! I have now added this to my "mental" blacklist of companies that I will do business with. That's why I like Drones Plus. They have a retail establishment in my area so I can physically walk in and speak face to face with the representative .
     
  4. SteveAikens

    Joined:
    May 17, 2015
    Messages:
    203
    Likes Received:
    57
    Location:
    Clovis, NM
    I'd be back on the phone. That's outrageously poor customer service. To me, as pissed as I'd be when I got my Phantom back and there was still a problem - any number of things can happen in transit - not responding to the customer is unforgivable. Further, the amount of time they took to do whatever the actually did do is far longer than others I know of. Even DJI turned around a replacement - instead of a repaired - RC for me in two weeks, most of which was shipping time.
     
  5. SteveAikens

    Joined:
    May 17, 2015
    Messages:
    203
    Likes Received:
    57
    Location:
    Clovis, NM
    One last note - if you paid by credit card - call the credit card company and stop payment!
     
  6. garykeithmead1

    Joined:
    Nov 29, 2015
    Messages:
    259
    Likes Received:
    39
    Location:
    Uk
    Just a thought, have you calibrated everything. Imu, Compass, r/c ect.
     
  7. Zeprider

    Joined:
    Mar 13, 2016
    Messages:
    190
    Likes Received:
    66
    Location:
    Hollywood, Florida
    If you are detailing an experience you had with Drone Nerds in Aventura, FL (about 5 miles from me) I can tell you after a visit to their shop that they are not very accommodating. Small, SMALL, poquito, showroom. The only fella actively visible is harried and not forthcoming.

    Sent via Galaxy Note 4 & Tapatalk
     
  8. Multicoptertec

    Joined:
    Mar 4, 2016
    Messages:
    1,119
    Likes Received:
    316
    Location:
    Apollo Beach, Florida
    10 to 14 days? Wow. I do initial diagnostics in a couple of days. He must be really busy! Did they let you know what they fixed?


    Sent from my iPhone using PhantomPilots mobile app
     
  9. Photojeg

    Joined:
    Feb 20, 2014
    Messages:
    25
    Likes Received:
    15
    The final chapter of this story is that after calling again today I received an email late this afternoon from Rob at Drone Nerds. He said to check to see that the RC was set to Mode 2. Well, I have had now 8 Phantoms over the last 2 1/2 years and never had to set the stick mode as Mode 2 is the default.

    When I checked the stick mode was not set to anything apparently. I then set Mode 2 and the Phantom fired up immediately. If this unit was test flown, how did the mode get changed? However, I am thankful I do not have to return it for repair.
     
  10. shockwave199

    Joined:
    Dec 19, 2014
    Messages:
    1,067
    Likes Received:
    405
    Maybe they did swipe/auto takeoff. Not everyone uses CSC to take off. How the mode got changed is a mystery. However, after updating my bird to 1.8 and going through all my settings to readjust if needed, my forward/back expo was set down to 20! I know I never had that set that way. Very glad I checked or I would have though they choked the hell of the bird in this update, lol. Guess any setting is suspect after a firmware update and you need to check through them all.