UPDATE:
My flight data insinuates that I had some kind of critical compass or possible motor error. Nothing conclusive so I still don't know for sure "what happened". Regardless it simply fell from the sky at 400 feet. Called DJI, got the RMA and immediately shipped it to them the same day as the crash. 3 days later got the email with pictures saying they've received my broken bird and it's "in the cue" for assessment.
Two weeks later to the day of the crash I get an email:
"Upon inspection of your Phantom we found the main board, shell, landing gear, gimbal, and monocular sensor were damaged. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days." Wow!
Day two and still no tracking number. But I'm surprised and pleased they've seemed to have a sense of urgency as I was told the usually dreaded 8 week turn around time. So... unless this was a baited email and 6 more weeks passes until i get the tracking number, I'm anxiously awaiting so I can post some good news about DJI's customer service. I've sent 3 emails asking what they've determined via the flight data. I'm happy things are being fixed but that doesn't do me a lot of good if the same "thing" happens in a month or so after receiving the fixed Phantom 3. Absolutely no response from any of the emails. We'll see.
Side Note: I'm a little concerned that they've "repaired" 80-90% of a Phantom vs just sending a new one. Hoping my repairs weren't with extra used parts as building/repairing and entire Phantom 3 from the ground up seems counter productive, time consuming and expensive vs replacing something that had so much damage. Again, we'll see.
I have sent them emails (over 10) for three weeks - no answer, called them last week and BAM great service, I would call them and give them your tracking number and ask for the information you want. BTW - after almost a month of emails they responded today LOL. My bird is already in CA getting fixed - at their cost. other than that lack of response to emails, their CS has been very good. Will see how long it will take for me to get it back.