Being Processed since 77 days 8 hours
#330581 Goes into atti mode all the time
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mike andrzejczak
reported 3 months ago
Name:Mike
Location:Hamburg ny
Product Serial Number:
Briefly describe your problem::goes into atti mode all the time, hover seems to make loops... Did imu and calibration every flight... Still ends up drifting away into atti mode.
Sent from my iPhone
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mike
said 3 months ago
seems to be a faulty gps, i can handle the replacement as i have scratch built several of your 550 kits. i'm leaving on vacation in a week and was hoping to be able to fly my new p3.
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mike
said 3 months ago
attached are a few files that show loosing gps, this is a brand new p3 so i'm a little disappointed...
TXT
DJIFlightRec...
(787 KB)
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DJIFlightRec...
(51.9 KB)
TXT
DJIFlightRec...
(413 KB)
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mike
said 3 months ago
csv attached
CSV
ExportCSV_20...
(96 KB)
G
Gretchen
said 3 months ago
Dear Mike Andrzejczak,
Thank you for contacting DJI Support .
Could you tell us the type of drone you have?
We suggest to update the firmware in the latest version.
Make sure that you calibrated the compass.
Try different place.
Thank you for the patience and cooperation in this matter.
Best Regards,
Gretchen
DJI NA TECHNICAL SUPPORT
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support:
DJI Support - Here for You
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mike
said 3 months ago
It's a phantom 3 advanced all logs point to faulty gps communication
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Myra_Earnshaw
said 3 months ago
Dear mike andrzejczak,
Thank you for contacting DJI Customer Support.
We are so sorry to hear what happened to your unit. We do understand how you feel and we are really sorry for this inconvenience you are experiencing right now.
Mike, can you please send us a short video showing the issue in your unit and a screenshot on the app.
Thank you.
Best Regards,
Myra
DJI NA TECHNICAL SUPPORT
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support:
DJI Support - Here for You
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mike
said 3 months ago
I can't fly until tomorrow but will try the logs clearly show that don't know why a video would show anything different
Sent from my iPhone
M
mike
said 3 months ago
https://www.phantomhelp.com/LogViewer/8WLX5PTJ37FN4EE9P421/
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mike
said 3 months ago
exactly the same behavior as this one.