In May of last year I sent my new phantom vision plus in for repair because the gimbal did not work. I complied with all the rules re proof of purchase etc. not knowing whether the remote might be the problem, I sent that also. In early August I got the Phantom back (no controller). I called and was informed that I had not sent the controller. Many calls later they agreed I had sent the controller. I received it in mid September but the camera would not link. Per instructions, I sent it back again. Waited another 3 weeks and got a bill for $94. When I called they said I had not provided proof of purchase. By this time my Irish was up. How incompetent can you be? Don't you keep records? Long story short, it is now snowing ang frigid, I lost a whole summer and fall of flying.