- Joined
- Dec 18, 2015
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- 744
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I had a definite Fly Away with my P3 Pro on December 13. I have retained the video (from the cloud) and it shows the copter flying with no issues, no obstructions in the area, copter was heading NNW at 20 MPH, then a display of "No Signal". I immediately switched from Course Lock to GPS only, and activated Return to Home,... No change. I jumped in my vehicle and headed towards where I knew the copter last was (it was still beeping from RTH), but no change. The video shows no errors in flight, just a loss in signal, It could have kept flying.
I submitted the customer form and video to DJI, and they responded stating that the copter lost signal, that it must be due to external interference and offered a discount on a new unit. I need to know how to counter that statement. My best comeback is that if the copter loses signal (for what ever reason) it is suppose to Return to Home.
Any suggestions are appreciated here.
Kevin
Because they are offering some discount on a new unit of 30%, my guess is that they realize they share some responsibility. I would hit them up for at least a 50% discount. It seems it should RTH with no obstructions. Appears to be a software glitch, but I'm just guessing. Either way counter their offer stating RTH did not function properly therefore you will share the their responsibility at a 50% discount or whatever wording you wish.