Hello to everyone,
I have been reading a lot of threads but apparently no one has encountered my problem so here we go...
It has been three days since my brand new phantom 3 arrived and after 5 flights, decided to go to this nice lake in the south of France where i live. Before taking off, as usual calibrated, had 100% battery, a lot of gps, high signal, everything to ensure a wonderful flight like i had during the past three days. After following a group of rowers and about to turn around at end of lake, signal lost, everything lost, connection between remote and aircraft, just after 3 minuts flight, nothing responding, tryed to iniate the return to home on controller but with red light on i assume this didn't even affect the drone, so after waiting ten minuts, and trying to move back torwards me never saw the drone, so i thought it might be idle in the air and since i was over water took my car and rushed to a spot just 200 meters away from where it was last and still no signal and nothing. Rushed back to the " home not sweet home" point where i waited for another 20 minuts just in case drone would have came back, and at this point was almost in tears and shaky. My girlfriend crying, we decided to take car and go in the woods to the last seen position, and until the sun went down, looked threw every bush every tree and didn't find it :'( . I had saved up for two years to get a drone and this was y late christmas present, i feel terrible and don't understand what happened. I contacted DJI and still no answer, i sendt them the flight log and screenshots i am desperate, can you guys tell me if i have chance to get refund ? I also checked i was authorized to fly in that precise location... Thanks a lot
I have been reading a lot of threads but apparently no one has encountered my problem so here we go...
It has been three days since my brand new phantom 3 arrived and after 5 flights, decided to go to this nice lake in the south of France where i live. Before taking off, as usual calibrated, had 100% battery, a lot of gps, high signal, everything to ensure a wonderful flight like i had during the past three days. After following a group of rowers and about to turn around at end of lake, signal lost, everything lost, connection between remote and aircraft, just after 3 minuts flight, nothing responding, tryed to iniate the return to home on controller but with red light on i assume this didn't even affect the drone, so after waiting ten minuts, and trying to move back torwards me never saw the drone, so i thought it might be idle in the air and since i was over water took my car and rushed to a spot just 200 meters away from where it was last and still no signal and nothing. Rushed back to the " home not sweet home" point where i waited for another 20 minuts just in case drone would have came back, and at this point was almost in tears and shaky. My girlfriend crying, we decided to take car and go in the woods to the last seen position, and until the sun went down, looked threw every bush every tree and didn't find it :'( . I had saved up for two years to get a drone and this was y late christmas present, i feel terrible and don't understand what happened. I contacted DJI and still no answer, i sendt them the flight log and screenshots i am desperate, can you guys tell me if i have chance to get refund ? I also checked i was authorized to fly in that precise location... Thanks a lot