Unreal is the word because this isn't true.
Perhaps you misunderstood whatever DJI support staff said ... or they didn't know what they were talking about.
I have no problem finding and downloading any of my records right up to yesterday.
That's awesome! But yes... I do know what I'm talking about. My logs are NOT in the directory you have indicated, for either the P3S or the
P4P. I have been working thru a P3S Warranty / Service issue with them for over 30 days, have spoken to various Supervisors and even the Repair Mgr.
I won't go into all of the details of the issue, but suffice it to say my original drone was shipped to another person after the repairs that "I" paid for, that as it turns out... should have been under warranty in the first place.
After not being able to produce my drone (get it back from the person who mistakenly received it), I was sent another unit with someone else's name registered to the unit, so... a refurb. Bottom line is I finally ended up with a new replacement after this fiasco.
During this mess of determining who was on first, and sorting out serial numbers, and collecting data etc., it became apparent that the Flight Records existed for all EXCEPT the most recent flights on both platforms (P3S and
P4P). Upon checking all of the directories in the DJI Root, I could not find the last 10 days of flights. Conversations with DJI techs and supervisors confirmed that they had changed the software to cloud only access. Obviously you can see yours... so Hooray!
As I type this... I am once again checking my device to make sure, and nothing is different.
I am using a OnePlus device, and I never had an issue grabbing what I wanted from my device, but now I cannot. You are more experienced than I, and may have other information. But I posted my situation, and subsequent conversation with DJI.
Thanks!