I believe Dji would be able to do much better documentation if they wanted to. How many Chinese products do one own with really good documentation? I don't.
If is their right to keep in on the current level as no one can force them to do a better job. A poster before mentioned the cost of producing some professional good videos. Are you kidding? How many birds have they sold so far? I applaud them to be extreemly succesful in becoming a billion dollar company in such short term. Hiring 10 talented people fulltime (preferably from the cultural area of their main markets, not China) for a tech document department would not even make a visible dent in their bottom line. It is a legitime concept to leave it running as is with the minimum effort for the maximum profit As long as there is no big competition it will just continue and we have to rely on ourselves to help each other out.
Instead of 2 unboxing videos (i can figure out how to open up the box and take parts out without damage) a video with emphasis on the Compass mod would have been extreemly useful for us and as well for DJI.....
Btw I truly believe Henry Ford did explain his car to his newcomer clients..... switching over from a horse carriage to a car is not easy and he made the first mass produced consumer car.
I have no beef with DJI for any reason as my P2V+ didn't give me any trouble and I will unbox my new P3P next week when I am coming to the US.
i understand what Dji is doing and also what they are not doing. In their eyes things are okay and in their domestic markets, customers would not have our level of expectations (at least not yet, unless they are wealthy enough to buy non domestic products).
The whole industry is growing and if we can manage to fly responsibly so we are not getting shut down by public opinion and the FAA their is a very good chance that other players will enter the market and not only force developments in the product but also advancements in customer care from documentation over reasonable timeframes to local authorized service centers. If Dewalt can pull this off for some hand tools probably DJI and others will do this for multicopters, especially consumer grade, as well. Altough I think Dji has to be pressured into it by competitors, and will not, for mostly cultural reasons, listen to our recommendations how good service should look like. So we can't really blame them and can only hope the market will mature so these things are getting better.