I am hoping that someday, someone, somewhere, will come up with a Website that is both comprehensive and easily understandable concerning DJI products. We all search for solutions to problems we have with our respective Phantoms, Inspires or what have you from DJI. DJI severely restricts their dealers on what they can do as far as repairs and replacements. We have forums such as this, but you have to search and search for a solution to any problem you might have. DJI does an extremely poor job of providing product support as most of us can attest to. There are almost no definitive video's from DJI that fully illustrate, step by step, a multitude of processes. They tell you how in writing, but do not show you "Exactly" how in a Video. You often see people in this forum suggest YouTube and that is great for many problems, but DJI is not taking the lead and doing this themselves, which, for the money we all spend, they should be doing. There should be no question as to how to download and install firmware with any new DJI product if a video was released at the same time showing everyone exactly how to do it. Not leave it up to people to post to YouTube, which is actually a rip off if you come to think of it.
DJI has some great products, but even they will admit that lemons do make it through the production or manufacturing process and it is due to poor product support and an unwillingness by DJI to allow their dealers, large or small, to help the end consumer without corporate approval. Trust is not something DJI believes in it would seem otherwise they would trust their worldwide dealers to do what is right by the customer. Look at their warranty info and timelines for customers, customers are basically screwed in many regards. Not all problems show up right away and if they put out a bad firmware update, customers are screwed over even more. These are just my thoughts and I put them out there for everyone to consider and hopefully, DJI will do a better job in the future of supporting customers and their dealers.
DJI has some great products, but even they will admit that lemons do make it through the production or manufacturing process and it is due to poor product support and an unwillingness by DJI to allow their dealers, large or small, to help the end consumer without corporate approval. Trust is not something DJI believes in it would seem otherwise they would trust their worldwide dealers to do what is right by the customer. Look at their warranty info and timelines for customers, customers are basically screwed in many regards. Not all problems show up right away and if they put out a bad firmware update, customers are screwed over even more. These are just my thoughts and I put them out there for everyone to consider and hopefully, DJI will do a better job in the future of supporting customers and their dealers.