Update:
Decided to call DJI - the gentlemen on the phone was at first completely unhelpful and unsure of his responses. First he told me that I'd have to ship the entire unit back, they inspect, and then they ship me a new one. I asked, obviously, if they have replacement P3 Pro's in stock to turn it around same day. He said he didn't know. So I ask him if he works for DJI - he replies: yes. I then asked him if he worked there why he couldn't ask someone if they knew if they'd be able to replace it quickly? I explained I preordered, received a broken unit and now I'm facing uncertain amount of exchange time? He didn't seem to get it. Put me on hold, checked something, came back with the same response.
So, I told him that this will be posted to the Internet - he stated I could do whatever I wanted to. I chuckled a bit, then he had second thoughts. Put me on hold again, came back, stated that they did have units they could replace it with and that I would need to fill out a form. He sent me the form (to the wrong email address so I never got it) explained the process and then was waiting for me to get the new email (corrected address) before he hung up.
Then he put me on hold again, came back and stated he could not replace the unit. He said I'd have to email (couldn't speak to anyone) the
[email protected] address, explain I had a broken remote and that they could swap it out (but provided zero guidance on what that meant).
What a cluster - I explained to him that DJI is rather well known for their horrid support and that this has so far proven to me that they still don't have their ducks in a row or, quite honestly, care about customer satisfaction all that much. While he did try to help me (after prodding the Internet angle), you could tell he wasn't actually interested - but seemed in a hurry to get me off the call (probably rated on call length).
DJI, if you're reading - your customer support still sucks and while I understand this could have been a shipping related incident realize that while I'm not looking for any special treatment I would like to have a reasonable answer for a device I just spent roughly $1300 on.
I'll update once I get a reply from "Sales" although I'm not going to hold my breath... So the saga begins.