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What's DJI tech support/repair services like right now?

Discussion in 'Pro/Adv Discussion' started by lynsomeon, Sep 11, 2015.

  1. lynsomeon

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    Just crashed my drone and snapped the camera off the gimbal. I have to send it to DJI. Anyone have any idea on wait times or repair availability? I've heard 7-8 weeks which is probably true as I can't even get through to them on the phone

    Also, I happen to have the new she'll for the Phantom and it's a authentic DJI product that I bought on eBay. Anyone know if I can send it in and have them use it to avoid them charging me for another one?
     
  2. msinger

    Approved Vendor

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    You'd have to ask your contact at DJI when you get an RMA.
     
  3. lynsomeon

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    If it's even possible to get in contact with them!
     
  4. peterek

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    I crashed mine in middle of July,felt down the sky from 300feet.sent to DJI it took them 7 weeks to send me a replacement. A brand new p3p. Other than long wait time can't complain
     
  5. Oso

    Oso

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    If you just snapped the camera off the gimbal, you shouldn't need a new shell. You can look into replacing the broken gimbal parts yourself if you are so inclined. I'm a tinkerer, so that's what I would do rather than sending it in to DJI and waiting weeks or months in the dark.
     
    JoBe likes this.