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What is the turn-around time for repairs at DJI in CA?

Discussion in 'General Discussion' started by BobUnplugged, Feb 26, 2014.

  1. BobUnplugged

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    The Allen wrench provided with the lens filter kit is so cheap that it stripped the screw on the bottom of the camera. I had to send the camera to DJI in CA for repairs.

    Has anyone sent a part or a Phantom to DJI in CA for repairs? How long was the turn-around time?
     
  2. FlyGuy07

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    Location:
    Dayton Area (Springboro, OH)
    They told me repairs are running 2-3 weeks. If I were you I would have taken it to a hardware store and seen what they could do. They have drill bits that remove stripped screws.

    I'm sending mine out today for repairs too so I feel your pain.
     
  3. BobUnplugged

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    The screw is so tiny, I was just afraid to do that. I tried everything except the special drill bits. Beyond my level of expertise, especially with arthritic hands. For that reason, I included the lens filter kit and a nine-dollar cash "bribe" with my package along with a request to go ahead and install the filter kit.

    On a side note, the package, which left Charlotte yesterday afternoon, was in California last night.