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Video Problems

Discussion in 'Pro/Adv Discussion' started by Andrew Blackburn, May 23, 2016.

  1. Andrew Blackburn

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    Hello! I have been having the same problem with my Phantom 3 Pro for awhile. A long time back I crashed it and had it fixed by DJI. I received but the camera didnt work at all. I sent it back in and the camera was replaced. When i got it back again, the videos and pictures all seemed over exposed and the videos are very fuzzy and have have dancing speckles all over in dark areas. I sent it in to have it fixed a third time. Upon receiving it today I am still having this same issue with the camera being very fuzzy and over-exposed. I know the ins- and outs of this drone and have owned it for a year. Is there something I am doing wrong? I am very disappointed.
    ~Andrew
     
  2. tytlyf

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    Surely you checked the camera settings? My only guess would be it's in manual mode.
     
  3. Andrew Blackburn

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    No it is not. I have reset the camera and adjusted settings and i even put on a ND4 filter.
     
  4. tytlyf

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    Does the over-exposure change at all when you put on the filter?
     
  5. Andrew Blackburn

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    Only Slightly
     
  6. tytlyf

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    If the camera is on auto, I don't know what else to check.
     
  7. xave

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    This is video taken directly off the sd card right?
     
  8. tytlyf

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    OP should upload a video so we can see what he's referring to.
     
  9. Andrew Blackburn

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    Here is a link to a still photo: DJI_0082.JPG
    Here is a link to a video:
     
  10. Ted4797

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    I see what u mean. It looks like a bad camera senor. Where are u located? I am in Florida and I have several. If u were near me we could swap it out to see. Or put your camera on my drone to be sure it is not a drone cable problem. I don't think it is. I personally have seen this a lot. It has always been the senor. Easy to replace.
     
  11. Andrew Blackburn

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    Is this part easy to replace without experience? I live in Ohio.
     
  12. Not A Speck Of Cereal

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    I agree that it looks like a bad sensor, but it could be internal processing post-sensor. Either way, I've seen it before in other technology, which I would call 'banding'. They may have tested it in shop but didn't fully test it with a bright sun.

    It is rare to have to do this, but I have had to send tech back to a manufacturer more than once. One time, I had to send a camera to Nikon six times. They kept sending it back telling me to do things like use fresher batteries, once even sending along photocopies of pages from the owners manual.

    I finally got the local rep to call the repair center in Torrance to finally convince them of the defect.

    So I would send yours back again, with the still and video images (or send them ahead via any contact point that a phone rep gives you) and tell them it simply is not yet fixed.

    Chris

    PS: you WILL get blown-out highlights (all white) with a bright sun in the shot with the camera set on auto and the exposure compensation dial set to 0 (your exposure compensation dial is set to 0, yes?), but it should not have that banding pattern on it.
     
  13. Ted4797

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    Not with no experience. For me it takes about 20 minutes. U could break the locking clip very easily
     
  14. Ted4797

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    Send it back to them if in warrenty. I would have to sell u a senor and charge labor plus shipping. I could trade a good camera for yours. That would save time and money. $130 with shipping included. The senor is $100.
     
  15. xave

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    That's not an over exposure warning? Is that setting turned off?
     
  16. Not A Speck Of Cereal

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    The over-exposure warning indicator doesn't look much like that; but more importantly, it should only show in the Go app on the FPV device, not in the actual resulting video or photo.
     
    Ted4797 likes this.
  17. xave

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    Ah yes you are right. Knee jerk reaction to my photo days
     
  18. Andrew Blackburn

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    The camera is definitely under warranty. I had this problem the day i got it back from them (2 days ago). Im probably going to send it back soon. I am simply worried they will not fix it again. I never received a bill or any parts list from them. I dont think they changed anything. How can i make sure they actually fix it?
     
  19. Not A Speck Of Cereal

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    Phone them and explain the multiple attempts to a supervisor.

    Try posting on the DJI forum to get a contact number.
     
  20. tytlyf

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    You may want to send them the video for reference first. Possibly it's a software tweak? Seems strange to me.