- Joined
- Jan 16, 2016
- Messages
- 37
- Reaction score
- 16
- Age
- 68
Since joining this forum, I've read so many negative posts regarding DJI's customer service so I feel obliged to write about my recent experience with them.
After my P3A recently went down (Not THAT bad after 1500' death plunge) , I contacted DJI to see if they could offer any help. After responding to a few of their questions, they sent me a prepaid shipping form; I sent the craft in, and in a week I had it back repaired and functioning, free of charge. Even though I fully believe that the crash was due to mechanical failure, they were under no obligation to do anything for me - there was no way that I could prove the cause of the crash and I believe it was out of warranty anyway. While I'm sure that there have been plenty of legitimate complaints with this company, my personal experience with them was excellent.
After my P3A recently went down (Not THAT bad after 1500' death plunge) , I contacted DJI to see if they could offer any help. After responding to a few of their questions, they sent me a prepaid shipping form; I sent the craft in, and in a week I had it back repaired and functioning, free of charge. Even though I fully believe that the crash was due to mechanical failure, they were under no obligation to do anything for me - there was no way that I could prove the cause of the crash and I believe it was out of warranty anyway. While I'm sure that there have been plenty of legitimate complaints with this company, my personal experience with them was excellent.