Since joining this forum, I've read so many negative posts regarding DJI's customer service so I feel obliged to write about my recent experience with them. After my P3A recently went down (Not THAT bad after 1500' death plunge) , I contacted DJI to see if they could offer any help. After responding to a few of their questions, they sent me a prepaid shipping form; I sent the craft in, and in a week I had it back repaired and functioning, free of charge. Even though I fully believe that the crash was due to mechanical failure, they were under no obligation to do anything for me - there was no way that I could prove the cause of the crash and I believe it was out of warranty anyway. While I'm sure that there have been plenty of legitimate complaints with this company, my personal experience with them was excellent.