Im going to buy a drone. For the money, there is nothing that compares to the features of the phantoms. But I just cant get by some of the threads I read about dji's customer service (or lack there of). One on dji's forum I just read is REALLY making me consider alternatives. What do you think about this? DJI Forum|Phantom 3 Pro crash He had his phantom for three days, had what appears to be a battery failure. What baffles me is that the response he initially got from dji is that they would not cover his phantom because he was using a third party app (autopilot). Im sure alot of you know that the third party apps are built using dji's own sdk and that they dont void the warranty. Is it just me, or did dji try to use that excuse to get out of fixing the phantom? How dare they blatantly lie saying that by using autopilot it voids the warranty? I have a feeling that the op will end up being taken care of, but the initial response doesn't sit well with me at all. I apologize if this thread is in the wrong spot, and realize I may anger some people as they love their phantoms. Just wanted to make sure I am not missing something. I hope I am as the phantom is everything I want as far as features. But I cant afford to have something like this happen to me. After reading that I was set on buying a q500 4k until I realized they have no point of interest mode which is essential for me.