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Returning totaled Phantom3

Discussion in 'Pro/Adv Discussion' started by Acediver, Nov 1, 2015.

  1. Acediver

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    My p3 made a horrible noise about 150'
    Hit the ground. Sparked tried to catch on fire I got it out and burnt hand. What a nightmare.
    I have till Nov 16th to return to Amazon.
    So. Should I return as defective to Amazon or send to DJI??
     
  2. ngl1145

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    Perhaps a bird took your P3 down?
     
  3. Acediver

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    No. I could see it. Just made noise like motor froze or something.
     
  4. eBird

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    You might have a difficult time getting Amazon to take it back since its wrecked. For all they know, you might have just flown into a building or something. If they will exchange it, that is what I would do. If not, DJI will examine the logs and determine if a defect caused the crash, and I would think they would replace it.
     
    John N Kronyak likes this.
  5. Acediver

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    Yeah. Thinking Amazon will be the best choice. Hoping so anyway
     
  6. Skywalker

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    Wow. That sucks. (But you DO have an ironic username...)
     
  7. Acediver

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    Lol but heartbreaker
     
    The English Guy likes this.
  8. Acediver

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    Well. I'm a believer in Amazon. They said they would send a new one in morning. No questions asked. And I told them it crashed a literally tried to burn.
    They only asked that I return the other within 30 days. WOW!
    They have insurance for the future to.
    $138. After going through this I'm buying it.
    Amazon has my business from now on.
    Again wow. What a relief
     
    John N Kronyak and Mike Mauk like this.
  9. Fat City

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    What sort of insurance does Amazon offer - Square Trade?
     
  10. eBird

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    Wow, that is incredible customer service.
     
    Richard J likes this.
  11. richlee

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    Curious about the insurance as well.


    Sent from my iPhone using Tapatalk
     
  12. Acediver

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  13. Acediver

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    This is the insurance you can get with it.
     
  14. brad2388

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    Read the last line!
     
  15. Acediver

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    Oh you are right. I wonder why they offer it with them? Kinda stupid.
    I did see in another post where aim insurance is offering no limit coverage on drones.
     
  16. Skywalker

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    So, basically, for $137 they insure the controller. Lol
     
  17. 88VMX12

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    Amazon..... I have a friend that had an inspire that just took off in its first week. He called Amazon and they sent him out a new one.... I would love to figure out where the first one went :-(
     
  18. falcorma

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    Amazon.. the only place I can truly count out to help me out when I need it. That's where I ordered my P3a and I am 100% confident they will make things right if I have a problem. I probably won't even be contacting DJI at all if I need. Even if it's past a month out.

    Sent from my SM-G925V using Tapatalk
     
    Mike Mauk likes this.
  19. Acediver

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    Yes they took care of me. Sent the new one before I even sent off the old. Needless to say they now have my business for life!!!!
     
  20. B- Scene Films

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    B&H Photo in NY is also very good with this kind of thing.
     
    Mike Mauk likes this.