alokbhargava
Premium Pilot
Returning totaled Phantom3
- Thread starter Acediver
- Start date
Definitely going with Amazon next time. I bought my bird from B&H and the bird took off full tilt into a tree on one flight two weeks after receiving it. I requested and received an RMA as the tech agreed it was a malfunction. Sent the bird off to B&H for replacement and was told it would ship shortly after they received the faulty bird. A week later I get an email stating they had to send the flight data to DJI for review. Two more weeks pass with difficulties getting updates. DJI determined the user had control when the bird crashed and B&H sent it back.
I had a motor scream and seize on the bench when my first P3 was fresh out of the box. I had to fight Heliguy (UK) to get a replacement.............
I hope you have better luck with Amazon than I'm having. My first P3A was a W322a w/GL300B controller. My controller bricked with the latest update. So I got a RMA. But the replacement was a W322 with old motors and old control. Got an RMA because I told them I didn't want to go backwards. The next two I had to pay for because the first one had not been processed through yet. I just sent number 4 back because I have yet to receive a new version like my first one. So with nearly $3000. Out there I am through with Amazon.
thormanf, just stick with them. I think they will fix you up in the end. I think they would make it a point to help if they knew what phantom box was a new one and what is an older style one. Are the boxes even any different between the ones with the newer motors and the originals?
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Sent from my SM-G925V using Tapatalk
Every time I would ask them to check the sticker next to the bar code sticker and if it said W322a and GL300B that it would be the one I wanted. If you give them all the info what else can you do. I was like everyone else with a 30 day almost any reason will do for a return what could be better. After will you just have to say enough is enough.
I love B&H, but when I had a problem with my P3A and B&H told me I had to go to DJI
They offer it because idiots dont read. These "insurance policies" are something like 98% profit. And 99% of the time a total waste of money.
Marco Polo. Small, light, and doesn't require cell or satellite service. A MUST have for anything DJI.
RC Model Tracking and Recovery - Pet Tracking Made Easy | Marco Polo The Pet Tracking System
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Buy from B&H In New York - they have Insurace offered by Square Trade. I called Square Trade and they confirmed that they will cover replacement for user error and placed it in writing.
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If your timeline criteria still involves Amazon, then absolutely involve them. But do not be worried involving DJI. Approximately a month and a half after I bought my phantom 3 advanced, I was climbing vertically and at 60 feet,when all power turned off and the Phantom crashed to the ground. I contacted the seller from amazon and he gave me all the info I needed to contact DJI. I was sent what looks like like a brand unit within two and a half weeks. I've heard the complaints with customer service and DJI, but they were super quick and easygoing with me. Good luck with yours.
I ordered a P3A October, by the end of October the drone was rapidly rocking on descents, GPS errors, & would not fly straight even with no wind... i called Amazon & had a replacement within 2 days, no issues with my replacement... they even promised they would warranty the new one for another 30 days! What an amazing company i say!
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- Joined
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