My wife got me a Phantom for Christmas. Ordered it from a drone dealer.
I’m all about supporting small and local businesses, however I wasn’t very happy with my experience.
More specifically with the store’s policies.
She got me a Phantom Standard. After my second flight, it became very clear that the Standard’s stock range stinks. Big time.
I wanted to swap it for Adv or Pro, so I checked out the dealer website, and realized that I was SOL.
“Open Box” = 10% restocking fee, plus the shipping fee.
“Used/flown, even once” = no refund/no exchange, all sales are final, unless defective. In any case buyer has to pay for shipping both ways! And then wait for a couple of week for it to ship back.
2 weeks later price drops $200.00. Contacted the store – sorry, all sales are final!
A good friend of mine bought his P3S at Best Buy. All he had to do was call them, and they put $200 back on his card. 2 weeks later he brought it back and exchanged it for an P3 Advance. No questions asked.
I personally would love to buy from a dealer, or an RC hobby shop, and I guess I understand that these guys have to watch every penny in order to stay in business.
But as a consumer I wasn’t happy at all. Nothing personal. But I don’t think my next DJI drone purchase will be from them. Maybe a lense cover or prop guards. But not a big ticket item.