So I contacted DJI, just like instructed underneath the error message on the DJI GO App. I spoke to someone on the phone who took down all my information, opened a ticket and then emailed me with the following list list of things to do before DJI would consider replacing the battery:
Dear Russell,
Thank you for contacting DJI Customer Support.
Can you please reply to this email with the following information, so we can better assist you.
· Proof of Purchase
· Photos of the battery, including the Serial number
· Screen shot of the battery info, from the DJI GO app
· Short video showing the issue
· Has the battery been involved in any rough landings or crashes? If yes, please send us the DJI account (email address) you used for that flight and the specific time of that flight so we can analyze the problem.
You may contact us Monday-Friday, 9:00am-5:00pm PST at 818-235-0789, if you'd like to speak with a support representative.
Luckily I went back to Amazon and initiated a return to them. Printed out a label, dropped it off at UPS pickup site this morning and received this later today:
Hello Russell Hays,
We've issued your refund for the item below. Your return is now complete*.
View return & refund status
DJI CP.PT.000342 Phantom 4...
Refund total: $139.00**
Refund will appear on your Visa in 3-5 business days.
Thank you Amazon!!