Yes I had to do the exact same even though I sent all this two weeks prior. Follow these rules though. Omitting one of these gives them license to drop the ball. You'll be the only one paying for it in more time. Proof of purchase, fill out the form, label the shipping box on all side with the RMA ect. etc. But talk to someone first so they will initiate an escalation of some sort. My ESC-RMA immediately got a 2 day FedEx Label sent to me. I checked and It's also being shipped back to me on a 2-3 day FedEx Express shipment.