With The Birds, I hope this helps. My goal is to be honest and transparent. If I was in the wrong I would NOT expect them to honor the warranty. But people should know how sorry they DJI is.
Nathan
said 15 days ago
Dear,
Please confirm the date and time of the incident you experienced with your Phantom.
Our data analysis team was unable to locate the flight log containing the incident.
Thank you for your understanding
For quicker assistance please feel free to utilize our Live Chat option by following the link provided:
DJI Support - Here for You
Me
said 15 days ago
It was 05-29-16 at 2:53 pm
Me
said 15 days ago
As I said before, i tried to sync the logs, but i cant tell if they did. I have the logs in my healthy drones account. Please let me know if you are not able to view them. I sent a link on the form you gave me.
Nathan
said 12 days ago
Dear
Without being able to analyze the unit, or the flight logs at our repair facilities, we will not be able to determine cause of the behavior 100%, therefore we will not be able to apply the warranty to your product.
For quicker assistance please feel free to utilize our Live Chat option by following the link provided:
DJI Support - Here for You
Me
said 12 days ago
I have the the flight logs. I told you guys that
Nathan
said 12 days ago
Dear
Please upload your flight records to our cloud please.
For quicker assistance please feel free to utilize our Live Chat option by following the link provided:
DJI Support - Here for You
Me
said 12 days ago
Ok. I will do that now. I had asked multiple times if you had received them but I never heard back. Even when I chatted online.
On Jun 10, 2016 13:48, "DJI
Me
said 12 days ago
I dont know how to make them sync. Per the instructions on the sheet you sent me, I attached the flight log.
ZIP
(9.57 MB)
Me
said 8 days ago
Were you able to see my logs? Does anyone even realize I sent them?
Nathan
said 5 days ago
Dear
Thank you for your patience. Please send screenshot of your flight record. Please see attachment for example.
For quicker assistance please feel free to utilize our Live Chat option by following the link provided:
DJI Support - Here for You
PNG
cloudsync.png
(488 KB)
Me
said 5 days ago
Here is my screen shot. With Litchi App this is how they are viewed. I have sent you all my logs and I do not understand why you are asking for more information. I followed the instructions given at the beginning.
When I called today I was told a third party app may void my warranty. But I have an email from your company that states otherwise.
You have more than enough information. I will seek other legal options to resolve this claim if necessary.
PNG
Screen Shot ...
(782 KB)
Derek
said 1 day ago
Dear
Our company does not warranty flights that have been flown with 3rd party applications
We would like to offer you 15% off a new purchase of a Phantom 3 Professional - Aircraft (Excludes Remote Controller and Battery Charger)
To accept this offer, please reply affirmatively, and a coupon code for this item will be mailed to you.
Please also reply with your proof of purchase for your product.
**Failure to include the proper paperwork and proof of purchase will delay this process.**
Thank you for your patience and support of DJI.
For quicker assistance please feel free to utilize our Live Chat option by following the link provided:
DJI Support - Here for You