Despite reading loads about poor and awful DJI service my own experience so far is very positive. I don't want to put a hex on my Phantom 2 repair as I have not got it back yet and tested it. But the overall handling of the repair was fast and straightforward from DJI NL. My craft developed a faulty motor/ESC after about 18 months but with a fairly low flying time. I was quoted about £200 from the dealer I got it from in the UK. And had to arrange sending it back myself. Or I could have just brought new motors/ESC and fitted them myself. As I am not that skilled at soldering I decided to try DJI direct. They sent me an online form to fill out and arranged UPS to pick up the craft at my convenience to take it to Holland. Today I got a quote for the repair of £195 including new motors/ESC and a new shell which I had not requested. There were a few hairline cracks in the shell. After the price quoted was a discount of £195, meaning the whole repair and shipping has cost me nothing at all! So you cannot really better that. I look forward to getting it back- doing a few tests and get back in the air!!