Re: If you just purchased a brand new Phantom 2 Vision+ V3 R
All reasonable. Unfortunately it's a bit of a catch 22. This is why I am looking forward to seeing Gopro and other companies catch up, if not pass up DJI in good quads. Competition is good for the consumer.
Good customer service is a no brainer to me when running a business, but not everyone agrees. As long as, or while they are the leading quad maker and people are buying up their products as fast as they can, they'll feel no need to change.
When their customer base decreases and their profits suffer due to many of us switching to their competitor's products, watch how they'll suddenly come around.
OzarksPilot said:Prylar Bek said:That is a very scary thought that the DJI rep doesn't know his own product line?????
That a Rep would not be on top of this issue is not really all that surprising to me, but that the entire company (DJI) seems generally uncommunicative and disconnected from these issues is quite telling. I was considering adding an Inspire to my little fleet but have come to the conclusion that the overall company service at DJI just does not make the cut for more expensive birds. This despite the fine performance from my PV2+v3. Given that GoPro's customer service record is the polar opposite of DJI's, my current plan is to get in line as early as possible for their product. It's a shame that DJI just does not seem to grasp the importance of effective customer service.
Love my Phantom, but expect it to be my last DJI bird.
My 2 cents.
All reasonable. Unfortunately it's a bit of a catch 22. This is why I am looking forward to seeing Gopro and other companies catch up, if not pass up DJI in good quads. Competition is good for the consumer.
Good customer service is a no brainer to me when running a business, but not everyone agrees. As long as, or while they are the leading quad maker and people are buying up their products as fast as they can, they'll feel no need to change.
When their customer base decreases and their profits suffer due to many of us switching to their competitor's products, watch how they'll suddenly come around.