Gold ring on antenna board fell off while removing for mod; how do I know if these are ok?

[losman26]

I would sell the parts and get a phantom 3 pro used.


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[Mark The Droner]

I did just what you're thinking of doing. I jammed the female ufl onto the stem sticking out and glued it. I never was happy with my range. I eventually said **** it and bought a new controller, which was easy because the new controller was an upgrade anyway (see my sig). And then I promised myself next time I wouldn't **** it up. And I didn't.

 

[dhaiken]

I sent mine to DJI for repair.
That's the only way I would do it.

 

[PapiGordo]

I sent mine to DJI for repair.
That's the only way I would do it.

How would I best go about this? Just be upfront and let them know that I messed it up while trying to mod the RC?

 

[dhaiken]

That's exactly what I told them multiple times.
I don't know if someone was in a good mood or what, but they didn't charge me anything and they paid the return shipping fee. All I paid was shipping to them.
In fact, it was in a specific box for the controller only and had protective plastic on the entire face.
I suspect they just replaced it w/a new one from how it looked.
Kudos to them for stellar service in my case!

 

[PapiGordo]

That's exactly what I told them multiple times.
I don't know if someone was in a good mood or what, but they didn't charge me anything and they paid the return shipping fee. All I paid was shipping to them.
In fact, it was in a specific box for the controller only and had protective plastic on the entire face.
I suspect they just replaced it w/a new one from how it looked.
Kudos to them for stellar service in my case!

Hmm I'll give this a try. In what condition did you return it to them? Did you try to put it all back together as best possible when you returned it?

 

[dhaiken]

Yes. I reassembled it and included a note of exactly what happened and how. I think I taped the gold ring inside of it as well.

 

[flpholt]

wish you luck with dji great customer service

 

[PapiGordo]

Yes. I reassembled it and included a note of exactly what happened and how. I think I taped the gold ring inside of it as well.

Cool! Did you contact them over the phone or via email/chat?