A.L. (DJI Technology )
Aug 17, 09:24
Dear John,
Thank you for contacting DJI Technology, North America.
We apologize for the experience you have had with your product. We at DJI Technology of North America would like to assist with this process.
John, good news, your Phantom 3 Professional was checked into our Zendesk repair system software, June 29th, 2015.
Next, your unit was documented in our Repair Software, which the repair technicians use to track their work, and once that process was completed
your product was placed in line with other repairs, and continually moved up until a repair technician serviced it at a work bench.
John, your Phantom Phantom 3 Professional will await a test flight stage after repairs are completed, and once the test flight is complete you will
receive an e-mail with a tracking number for your Phantom 3 Professional.
Our estimated time of repair has increased and is now 8 weeks from the date of check-in (June 29th, 2015), and we appreciate your continued patience.
Thank you for your patience and continued support in DJI Technology.
Thank you for choosing DJI - "The Future of Possible!"
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