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  1. Delta357

    Joined:
    Jul 20, 2016
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    When using my goggles via HDMI hookup, the iPad no longer retains video. I'm unable to download the 4K video from the P4 using the DJI GO app and when I manually download it to my computer via an SD adapter the video is unusable. Should I be recording in another format so I can download directly from the P4.
     
  2. msinger

    Approved Vendor

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    Why exactly is it unusable?
     
  3. Delta357

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    The video is raw and my computer does not have the ability to process it.
     
  4. alokbhargava

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    Video in any format should be downloadable to your computer. Question is whether you can play it on your computer. Playing depends on the capability of player on your computer, formats recognized, codecs supported etc


    Sent from my iPhone using PhantomPilots
     
  5. msinger

    Approved Vendor

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    You can change the video recording mode in DJI GO. If your computer cannot handle 4K, then you're going to have to shoot in another mode.
     
  6. Michael Judd

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    How is the video in raw format? Phantom 4 does not do raw video
    Pictures can be taken in jpeg, raw, or raw + jpeg. Video is just mov or mp4


    Video Recording Modes UHD: 4096×2160 (4K) 24 / 25p
    3840×2160 (4K) 24 / 25 / 30p
    2704×1520 (2.7K) 24 / 25 / 30p
    FHD: 1920×1080 24 / 25 / 30 / 48 / 50 / 60 / 120p
    HD: 1280×720 24 / 25 / 30 / 48 / 50 / 60p
    Max Video Bitrate 60 Mbps
    Supported File Formats FAT32 ( ≤ 32 GB ); exFAT ( > 32 GB )
    Photo JPEG, DNG ( RAW )
    Video MP4, MOV (MPEG-4 AVC/H.264)
    Supported SD Card Types Micro SD
    Max capacity: 64 GB. Class 10 or UHS-1 rating required
     
  7. Meta4

    Meta4 Moderator
    Staff Member

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    It sounds like the computer isn't up to 4K video but it may be your software. Download VLC media player and see if that helps. If not you need to upgrade your computer or lower your video resolutiion.

    Sent from my SM-G900I using PhantomPilots mobile app