Does DJI LA actually test their 'repairs'?

[mikesher]

After ~8 weeks waiting for DJI repair, my 'repaired' P3P was returned last week with an "ESC Status Error"..
One of the ESC's is clearly damaged, and I thought they had replaced it. One of my ESC's doesn't spin as freely as the other 3.
My invoice w/stated repairs (what is CW motor??).
Phantom 3 adv/pro bottom cover modules: $8.00
Phantom 3 adv/pro top cover module: $5.00
CW motor: $29.00
Phantom 3 adv/pro Roll-Axis modules: $38.00
Ribbon cable: $14.00
1.5 hrs of repair time at $65 per hour: $98.00
Total: $192.00
Very, very frustrating!!

[Edited]

Got ahold of DJI Support, they gave me an escalated RMA number and sent me a shipping label. Repair take 2, outcome TBD.

In the meantime, I'll use my other P3P.

 

[gfredrone]

Clock Wise

 

[mikesher]

Clock Wise

Then they clearly didn't test it... the binding motor is one where the prop spins on clockwise. I'm guessing it is the fault.

 

[gfredrone]

Then they clearly didn't test it... the binding motor is one where the prop spins on clockwise. I'm guessing it is the fault.

Might be like one of those doctors that amputates the wrong arm???

 

[RedHotPoker]

Mr.Bean dentistry... ;-)

RedHotPoker

 

[sergekouper]

After ~8 weeks waiting for DJI repair, my 'repaired' P3P was returned last week with an "ESC Status Error"..
One of the ESC's is clearly damaged, and I thought they had replaced it. One of my ESC's doesn't spin as freely as the other 3.
My invoice w/stated repairs (what is CW motor??).
Phantom 3 adv/pro bottom cover modules: $8.00
Phantom 3 adv/pro top cover module: $5.00
CW motor: $29.00
Phantom 3 adv/pro Roll-Axis modules: $38.00
Ribbon cable: $14.00
1.5 hrs of repair time at $65 per hour: $98.00
Total: $192.00
Very, very frustrating!!

[Edited]

Got ahold of DJI Support, they gave me an escalated RMA number and sent me a shipping label. Repair take 2, outcome TBD.

In the meantime, I'll use my other P3P.

ESC's are spinning now?

 

[mikesher]

ESC's are spinning now?

No, they didn't spin at all, not even a twitch. Sent it back to DJI (again), to sort it out.

 

[mikesher]

Might be like one of those doctors that amputates the wrong arm???

That's what I was thinking also. This time I put a piece of tape on the shell pointing to the ESC that is suspect... It is even chipped. Don't know how they could have missed it.

 

[mikesher]

Well, I just got word that my P3P is repaired (again). They replaced the Motor and Motherboard this time at $0. I'd say they made up for not catching those issues the first time.

Their update (below) this time specified that it was test flown An expedited RMA really worked well as it was repaired 8 days after check in.

Dear Mike Sherrill,
Upon inspection of your Phantom we found a motor and central mainboard. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
Sincerely,
DJI Repair Team
The Future of Possible
DJI North America