Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Does DJI LA actually test their 'repairs'?

Discussion in 'Pro/Adv Discussion' started by mikesher, Aug 4, 2015.

  1. mikesher

    Joined:
    Mar 16, 2013
    Messages:
    160
    Likes Received:
    33
    Location:
    Seattle
    After ~8 weeks waiting for DJI repair, my 'repaired' P3P was returned last week with an "ESC Status Error"..
    One of the ESC's is clearly damaged, and I thought they had replaced it. One of my ESC's doesn't spin as freely as the other 3.
    My invoice w/stated repairs (what is CW motor??).
    Phantom 3 adv/pro bottom cover modules: $8.00
    Phantom 3 adv/pro top cover module: $5.00
    CW motor: $29.00
    Phantom 3 adv/pro Roll-Axis modules: $38.00
    Ribbon cable: $14.00
    1.5 hrs of repair time at $65 per hour: $98.00
    Total: $192.00
    Very, very frustrating!!

    [Edited]

    Got ahold of DJI Support, they gave me an escalated RMA number and sent me a shipping label. Repair take 2, outcome TBD.

    In the meantime, I'll use my other P3P.
     
    #1 mikesher, Aug 4, 2015
    Last edited: Aug 4, 2015
  2. gfredrone

    Joined:
    Jan 24, 2014
    Messages:
    1,221
    Likes Received:
    191
    Clock Wise
     
  3. mikesher

    Joined:
    Mar 16, 2013
    Messages:
    160
    Likes Received:
    33
    Location:
    Seattle
    Then they clearly didn't test it... the binding motor is one where the prop spins on clockwise. I'm guessing it is the fault.
     
  4. gfredrone

    Joined:
    Jan 24, 2014
    Messages:
    1,221
    Likes Received:
    191
    Might be like one of those doctors that amputates the wrong arm???
     
  5. RedHotPoker

    Joined:
    May 3, 2015
    Messages:
    3,972
    Likes Received:
    1,365
    Location:
    Edmonton Alberta
    Mr.Bean dentistry... ;-)

    RedHotPoker
     
  6. sergekouper

    Joined:
    Apr 20, 2014
    Messages:
    752
    Likes Received:
    128
    Location:
    London UK
    ESC's are spinning now?o_O
     
  7. mikesher

    Joined:
    Mar 16, 2013
    Messages:
    160
    Likes Received:
    33
    Location:
    Seattle
    No, they didn't spin at all, not even a twitch. Sent it back to DJI (again), to sort it out.
     
  8. mikesher

    Joined:
    Mar 16, 2013
    Messages:
    160
    Likes Received:
    33
    Location:
    Seattle
    That's what I was thinking also. This time I put a piece of tape on the shell pointing to the ESC that is suspect... It is even chipped. Don't know how they could have missed it.
     
  9. mikesher

    Joined:
    Mar 16, 2013
    Messages:
    160
    Likes Received:
    33
    Location:
    Seattle
    Well, I just got word that my P3P is repaired (again). They replaced the Motor and Motherboard this time at $0. I'd say they made up for not catching those issues the first time.

    Their update (below) this time specified that it was test flown :) An expedited RMA really worked well as it was repaired 8 days after check in.

    Dear Mike Sherrill,
    Upon inspection of your Phantom we found a motor and central mainboard. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
    Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
    Sincerely,
    DJI Repair Team
    The Future of Possible
    DJI North America