II fly DJI drones because they are the best out there. I carefully researched my first Phantom 4 in October 2016 and knew all about their horrible customer service and warranty policies but I bought it anyway knowing this. I had not intended to send my Phantom 4 in for any reason but the upside down crash was so clearly a warranty problem being only 3 months old and there was no way a properly functioning P4 would flip inverted on its own! I submitted many statements and several videos of what would happen should one become inverted but they refused to even acknowledge they received anything from me. Strangest thing though was I could talk to one person, get his/her name and extension number but when I called back, that person and extension was not to be found!!! Then after about a month of this runaround, they started transferring me to an extension that only rang. No one ever answered. But even worse, after they found out it was me again and as soon as they got my case number, they disconnected effectively ending my quest for justice from this bunch of jerks. During this time, I begged them to tell me how my drone could have flipped and they never-never answered my question. I had to pay the repair bill to get my drone back but instead, after allowing me to watch the "progress" of repair and testing, they sent me a replacement. However, this replacement arrived with none of the four propeller retainer/lock springs on. They had been removed as evidenced by the screws that had been left loose. I called immediately and was called a liar first off. I had to submit a video of the drone with these parts missing. They probably cost a whopping 25 cents each but it took five weeks for them to send them to me, and then only after a moderator here got involved. So, I say again, never trust DJI for anything other than their drones! Their warranty and customer service are horrible, yet if I lose this current one, and still want to fly a drone, I'll buy another DJI product with full knowledge that they are not at all reliable and if I cannot repair any damage, I'll find an independent shop to fix it knowing my State Farm policy will cover the costs. DJI's pl;an, whatever it is called, won't touch that service.
When this Phantom finally hit a tree and broke the camera off clean, I promptly ordered a P4 PRO V 2.0 and will never submit it back to DJI for any reason. I realize it will be under 'warranty' until December of 2019 but I refuse to go through that with DJI's customer service again. If it crashes, or flies away, or goes under in my lake then State Farm will replace it. They do not replace it themselves and they probably know nothing about drones but they will send me a check for the replacement value. This, DJI will not do!!!
I realize some out there have had "great service" out of DJI but I didn't and will keep letting others know about my experience. They still have not notified me how the drone flipped over though one of the last "promises" they made was to submit it to someone who could tell me. That was 13 months ago so I am sure I'll never hear from them.
Good luck all that plan on using their warranty.
Jim
WA5TEF