We'll sent my
p4p in for repairs and sent me some crazy quote so I replied you didn't see my dji care agreement in THE BOX of course they said they accidentally lost it so I been calling and online for 10 days waiting for the revised statement so I can pay I must say this by far the worst experience
Generally speaking I've had good experiences with DJI warranty service, two times in the last year. However my Mavic aquired "gimbal-itus" 4wks ago, so I sent it in for warranty repair. They even sent me a prepaid shipping label after I sent them video showing them the craft wouldn't complete the startup self check. Keep in mind this craft has never been crashed, landed hard or accidentally dropped. It just started this out of the blue when I pulled it out to fly one day. They get the and assess the problem and quote me $315, or $79 for one of my refresh claims. What? Really? I'm not sure how they came to that conclusion, but I had to call them twice and send 3 emails over the course of 2wks until they finally reassessed the craft to realize it's flawless, no crash or physical damage. Overall I'm happy with DJI's service, and I still think DJI ROCKS, and nobody else is even close, so I'm tolerant of these little service warts, but it's a bit annoying with situations like this that should not have happened.
Based on this experience, this is how it's influence me:
1. I likely won't buy another refresh policy, because my previous warranty repair claims went well, and I didn't have a refresh policy. This experience tells me that having a refresh policy influences their decision making process, and it shouldn't.
2. I'll keep my Mavic for one year, until the end of the refresh policy. I have deemed the gimbal to be fragile, this problem came out of nowhere, for no cause. I can't trust it, as others are experiencing similar issues.
