Ok so they've had my drone which crashed out of nowhere since Mid May. I sent it back to them to get a replacement. I called today to check on the status since I have heard NOTHING since I opened the stupid ticket. They said it is sitting on a techs' repair desk. I said no, I did not send it to you to be charged for a repair, I sent it to you to replace it under warranty. Look at my logs knuckleheads! I didn't crash it! I'm sick and tired of this garbage and I've sat here silently for too long now. My 3DR had a GPS error, it crashed as well and guess what? I had a replacement in one week. They communicated frequently. This is completely unacceptable of DJI. I told the poor guy on the phone that I never asked for a repair, I asked for them to review the drone review the logs and take the appropriate action under warranty or tell me why not. How about you actually communicate for god sakes? Yes I've asked our forum monitor from DJI to see if he could help out and that went zero meters. Just venting publicly as I am now pissed.