I had a flyaway with my phantom after about 150 flights. Mine was a little different because it was at the end of a battery. It just took off climbed turned around and crashed into a roof. I was shocked from the time I lost control until it was sliding off the roof and onto the side walk was less than 6 seconds. My phantom had dove at the ground and the entire shell was destroyed top and bottom. The day this happened my first flight was in downtown LA in Pershing Square. The 2 and 3rd flights where from the light house in Long Beach. Queen Mary in the back ground. Now my phantom had never been crashed and has only been tipped over 4 times. Twice the first day I got it and twice because I had the props mounted wrong. So after the crash I ordered replacement parts and sent a message to DJI. All I asked them for was troubleshooting help. See I pre flight every single time it goes up I check props/nuts screws check wire connections I look at everything I can see to help ensure a safe flight. I always calibrate everything and use the latest firm ware. In about a week DJI customer service got back to me. They asked me to send them my phantom they would inspect it make repairs and return it back to me. This was great, way more than I even asked for; I was just looking for advice. They had it about a week before they get back to me. They told me they had to replace the entire shell, props and 2 ESC boards, and that they had updated software and flown 2 batteries and everything was working great and they just wanted to confirm my address so they could ship it back. They did not ask for a credit card and did not want any payment. They repaired it for FREE. Thank you so much DJI for your help.