I recently purchased a Phantom 4 Pro. For $1500 I wanted to get insurance. It was recommended to try www.neary-aerial.com for a good quote. I spoke with the owner, Matt Neary. Everything seemed great. He has a one-time charge for the drone and no per incident charges like DJI does. He also didn’t limit to 2 incidents per contract year like DJI does. He even pays for shipping. So I signed up for a plan.
Low and behold I crashed my P4P a month later on Easter Sunday.
I called Matt first thing Monday morning to start a claim. He stated he uses an authorized DJI repair facility in MN and would generate me a label but couldn’t do it until end of the day. I wanted to get my drone there quicker so I asked if I could just ship myself. He said sure. However, when I called the repair facility I was told their tech was out this week so it would just sit on a shelf. I called Matt right back but got VM. Told him to go ahead and generate a label. I also left an email.
Next day no label and Matt is m.i.a. I left several emails and voice mails, all un-returned.
I was able to reach him Wed. He said he would generate a label but again not until after 6pm. I thought to myself he must have a full time job and does this on the side. This is fine but he should have a way (i.e. assistant) to help him with his drone insurance business.
So I got the label and shipped it off. The FedEx tracker showed it arrived this Monday. I waited until Wed and called them directly. Due to backlog they hadn’t worked on it yet, but said he would do his best to look at it that day.
I called today, Friday, for an update. I was told they are NO longer accepting insurance claims from Neary Aerial due to multiple and continued lack of payment from Neary !!!!
His web site is now conveniently down.
Needless to say I was furious!!!
I wanted to make all of you aware of my situation as a public service announcement
Low and behold I crashed my P4P a month later on Easter Sunday.
I called Matt first thing Monday morning to start a claim. He stated he uses an authorized DJI repair facility in MN and would generate me a label but couldn’t do it until end of the day. I wanted to get my drone there quicker so I asked if I could just ship myself. He said sure. However, when I called the repair facility I was told their tech was out this week so it would just sit on a shelf. I called Matt right back but got VM. Told him to go ahead and generate a label. I also left an email.
Next day no label and Matt is m.i.a. I left several emails and voice mails, all un-returned.
I was able to reach him Wed. He said he would generate a label but again not until after 6pm. I thought to myself he must have a full time job and does this on the side. This is fine but he should have a way (i.e. assistant) to help him with his drone insurance business.
So I got the label and shipped it off. The FedEx tracker showed it arrived this Monday. I waited until Wed and called them directly. Due to backlog they hadn’t worked on it yet, but said he would do his best to look at it that day.
I called today, Friday, for an update. I was told they are NO longer accepting insurance claims from Neary Aerial due to multiple and continued lack of payment from Neary !!!!
His web site is now conveniently down.
Needless to say I was furious!!!
I wanted to make all of you aware of my situation as a public service announcement