Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Cant connect phone to drone

Discussion in 'Pro/Adv Discussion' started by jmos04, May 6, 2016.

  1. jmos04

    Joined:
    May 6, 2016
    Messages:
    6
    Likes Received:
    0
    Hi there!

    I apologize if this question is previously posted but I could not find one similar enough to my problem.

    I just bought my first drone, a phantom 3 advanced and received it in the mail two days ago! I had it out yesterday briefly and also again earlier tonight and had no problems after upgrading the firmware, camera and controller (anything that it told me to upgrade). However, I went to fly it earlier and had no connection to the gimbal at all no matter what I did. So I uninstalled the app and reinstalled it on my phone and still no progress whatsoever. Except now I cant get past the "how to connect" option to the camera option like I could before. After uninstalling and reinstalling I also tried a hard reset on my phone. Its also not the USB cable, Ive tried multiple different ones and still not difference.

    My Phone is an iPhone 6 and everything is current with software and iOS

    Thanks in advance for any help you can give!
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,782
    Likes Received:
    5,529
    Location:
    US
    Did you install the firmware on your Phantom via a memory card too? If not, you'll need to do that. You can find detailed instructions here.
     
  3. jmos04

    Joined:
    May 6, 2016
    Messages:
    6
    Likes Received:
    0
    Yes, I used the micro SD card that came with it
     
  4. John Decker

    Joined:
    May 19, 2015
    Messages:
    180
    Likes Received:
    62
    Not a common answer, but I have a firewall I keep forgetting to switch off!
    It's effective, too. (Mobiwol)
     
  5. jmos04

    Joined:
    May 6, 2016
    Messages:
    6
    Likes Received:
    0
    I don't think it would be that either, I don't have one on my phone
     
  6. John Decker

    Joined:
    May 19, 2015
    Messages:
    180
    Likes Received:
    62
    I did say it wasn't for everyone..
     
  7. jmos04

    Joined:
    May 6, 2016
    Messages:
    6
    Likes Received:
    0
    Yeah, thanks for trying to help though!
     
  8. alokbhargava

    Joined:
    Sep 28, 2015
    Messages:
    5,041
    Likes Received:
    1,621
    Location:
    San Francisco, CA
    Does your RC get connected to AC ? You should see a green light on AC. This is the very first step that should pass.

    Switch on RC>>>RC led is red >>>> Switch on AC >>>RC Led turns Green
     
  9. jmos04

    Joined:
    May 6, 2016
    Messages:
    6
    Likes Received:
    0
    I have connection from the remote to the drone itself and have control of the gimbal however it won't allow me to connect to the camera and I'm stuck at the "how to connect" screen on the dji go app