This past Sunday I placed an order for a refurbished Phantom 4 from the DJI Store for $799. The order went through and I thought that sometime Monday I would see a shipping date, but nothing. I emailed and even tried the DJI Chat function through the site but I was 138th in line. Today I tried it and was 50th in line so I kept it up on the screen and watched the numbers count down pretty quickly. Yesterday I actually saw the number go up! Any way, someone from DJI finally came on and asked how they could help me. I gave them my order number and asked if they could estimate a shipping date. They just disappeared. I kept typing messages hoping to get a reply back. My last message was "Do I need to cancel my order and get it from Amazon?" They finally replied back with December 11th after taking 20 minutes. Shortly after I did end up cancelling my order and placing one on Amazon for a new Phantom 4, (not a refurbished model) 3 batteries and a charging hub for $1199.