I’ve now owned my P3P for almost Six months and have yet had the pleasure of using it, It's been either in there repair facility or in shipping to and from.
The original problem, which it had out of the box new , was a bad camera gimbal causing heavy jitters in all video this was there RMA # 61215221-150310.
There response to this after a total 10 weeks wait and two more with shipping and check in time.
D. S.August 24, 2015 15:17
Dear Paul *****,
Upon inspection of your Phantom we found the gimbal was faulty. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
Sincerely,
DJI Repair Team
The Future of Possible
DJI North America
Upon opening the box and taking for a test flight the camera was now found to be way out of focus. I do not know if the camera and gimbal was replaced or just the gimbal. either way not fixed so back it went.
There RMA: 0903201589453-202647ESC
This time the turn around was a little quicker,3 weeks total but once again the quality control after repair and before shipping was lacking!
]Upon opening the box and testing the camera gimbal wanders around by itself no inputs,it goes left ,right up and down then settles in for awhile then starts it again
This makes it useless for video filming due to either being unleveled or just wandering around losing framing of subject. I have saved a video file for reference.
and yes All firmware was done as well as all calibrations !!
I own 2 others now as bought new P3 to fill the wait and have a p2v+
There response is to send it back again????
I can no longer sit back and just wait for them to get it right and continue to have no camera to use.
I love there products and own many but there repair and customer service is really lacking and I would like this insanity to stop!
Sending an item in 3 times to be fixed when it is brand new out of box and waiting 6 months is not acceptable customer care or product support
I have started a complaint with paypal and my credit card yet to see what happens there. Im not unreasonable at this point they can either refund me or send me a new unit.
This unit is either a lemon or there repair service sucks!
Video of current issue
The original problem, which it had out of the box new , was a bad camera gimbal causing heavy jitters in all video this was there RMA # 61215221-150310.
There response to this after a total 10 weeks wait and two more with shipping and check in time.
D. S.August 24, 2015 15:17
Dear Paul *****,
Upon inspection of your Phantom we found the gimbal was faulty. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
Sincerely,
DJI Repair Team
The Future of Possible
DJI North America
Upon opening the box and taking for a test flight the camera was now found to be way out of focus. I do not know if the camera and gimbal was replaced or just the gimbal. either way not fixed so back it went.
There RMA: 0903201589453-202647ESC
This time the turn around was a little quicker,3 weeks total but once again the quality control after repair and before shipping was lacking!
]Upon opening the box and testing the camera gimbal wanders around by itself no inputs,it goes left ,right up and down then settles in for awhile then starts it again
This makes it useless for video filming due to either being unleveled or just wandering around losing framing of subject. I have saved a video file for reference.
and yes All firmware was done as well as all calibrations !!
I own 2 others now as bought new P3 to fill the wait and have a p2v+
There response is to send it back again????
I can no longer sit back and just wait for them to get it right and continue to have no camera to use.
I love there products and own many but there repair and customer service is really lacking and I would like this insanity to stop!
Sending an item in 3 times to be fixed when it is brand new out of box and waiting 6 months is not acceptable customer care or product support
I have started a complaint with paypal and my credit card yet to see what happens there. Im not unreasonable at this point they can either refund me or send me a new unit.
This unit is either a lemon or there repair service sucks!
Video of current issue
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