My Phantom 3 Pro crashed about a month ago due to the battery detaching during a flight. It was within the 1-year warranty period, so after uploading flight data, describing it, and sending photos, I sent it in for warranty repair. A week after they received it, I was sent an invoice. Now, two weeks and many calls later, DJI has not solved the problem, each time either giving me an extended time estimate or sending the case over to a new department. Details are shown below.
To others who have had warranty repairs done, is this the norm from DJI for warranty support? I feel powerless to change things. Do I have any recourse?
To others who have had warranty repairs done, is this the norm from DJI for warranty support? I feel powerless to change things. Do I have any recourse?