I just had a good session over chat (Pardon the lengthy transcript):
"
How may I help you?
您好,感谢您联系DJI 在线技术支持,我是Ella,很高兴为您服务!
为了保证对您的服务,如遇聊天意外中断,我们将为您安排后续回电,请问方便提供您的电话号码给我吗?
Thanks for contacting DJI support! This is Ella.li, how can I help you?
04:36
ME:Hello,what can I do for you?
REP:Hi Ella
ME:So I had a chat with 'Sophia' last night
She took my email
my phone number
I was promised I would receive an email and a case number to follow-up
I got nothing
04:37
REP:hi
ME:This is Tech Support Chat right?
REP:yes
sorry for the trouble
ME:No worries
04:38
can you look up if there is any case under my email/name/account?
REP:Sorry to tell you the staff
who you contact before is not available now
ME:Yeah it's OK
REP:Could you tell me your email?
ME:I just want to know if my issue is being looked into
[email protected]
REP:I will check if there is case on your account
ok
one sec
ME:thanks
04:41
REP:I have checked it.there is no case on this email account
ME:
So she lied to me
REP:sorry
ME:that is unfortunate
So what do I need to do?
I don't want to start all over again and be flushed down the toilet drain
REP:She may be creating it at present
04:42
ME:Oh come on
REP:I will check with here
ME:How would she remember what we said?
REP:check with her when she is on duty?
ME:pffffffft
when is she on duty?
Come on I work in Customer Support too
If there is no case
she wont create it when back from her days off
04:43
REP:she is offduty for 4 days
ME:Well there you go
REP:I will consult with here to know more information
ME:So I report an issue, no case is created and then she is off for 4 days????
You must be joking right?
04:44
ME:So what's the latest firmware version for the P4?
ME:Can you give me the Firmware Number please?
SYSTEM MESSAGE:Thank you for contacting the DJI support!
ME:????
There are 2 customers in queue. We will connect you with an agent as soon as possible. Thank you for your patience!"
And that's all folks! Pretty good huh?
Oh, and if you're wondering why I asked the latest FW Number, was to see if I was really talking to an Tech Rep or a bot....