Re: Service Request 14847 UPDATE
I had an interesting conversation with DJI tech support today. I had tried to contact them previously, but had been unsuccessful. Today I called right when they opened and was initially 7 th in line.
I explained my problem with the camera image not showing on my iOS device. He said they were aware of the problem and offered to email me some suggestions, but acknowledged they hadn't had any success with these steps with other callers.
He was very nice and sympathetic to my situation, but acknowledged they were waiting for DJI China to solve the problem. They had emailed me that my problem was solved because that's how they clear the service ticket out of their system. Nothing to do with them solving the problem, but it's how their system works.
I appreciated his interest and his concern. Since I'm local to their office, I offered to bring my unit by for them to trouble shoot, but he explained they aren't set up for that. He did assure me he too would be unhappy if he were in my situation. I appreciated his candor.
I'm not happy, but I'm less concerned that DJI is just blowing me off. I still have a defective product, but hopefully there will be a favorable outcome eventually. In the meantime, I will continue to try different things to get the product to perform like it did the first week I owned it. I will update with any new information I can find.
If anyone else is experiencing the same condition, please let DJI tech support know so they get an accurate indication of the extent of the problem.