I emailed them to ask if I could buy the ribbon - (having been told by the DJI reps here that my only option is to replace the whole camera/gimbal.) They emailed back within 24 hrs with the following: "This is not a standard spare part, we shipped it to some dealers for repair use. Could you tell us where did you see this?" I have more or less pleaded with them to allow either me, or DJI in the UK, (which is HeliGuy I believe) to be able to buy it. I emailed this address: email@example.com So perhaps if you, like me, would like the option of trying this repair, you could respond in this posting and also send an email asking them to make the part available.